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Privacy Policy

Welcome to Sightseeing Luxury Tented Camp’s Privacy Policy. We value your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, protect, and manage your data in compliance with data protection laws.

As a hospitality provider, we need to collect some personal information from you and your travel companions to deliver our services. We take all reasonable steps to ensure your data is handled securely and lawfully.

We may update this Privacy Policy from time to time. Please review this page periodically to stay informed.

1. About This Privacy Policy

Under the General Data Protection Regulation (EU) 2016/679 (GDPR) and the UK Data Protection Act 2018, Sightseeing Luxury Tented Camp (operated by Idlewild Africa Travel BV) is the “Data Controller.” This means we decide how your personal data is used and are legally responsible for safeguarding it.

2. Consent

  • We only process your personal data with a lawful basis, and in some cases, with your explicit consent.

  • We never sell or trade your personal information for marketing purposes.

  • If you share other people’s information with us (e.g., family members), please ensure you have their permission and that they understand how their data may be used.

3. Information We Collect

We may collect:

    • Personal details: name, contact information, date of birth, nationality, gender.

    • Travel details: booking preferences, passport details, flight information, travel companions, dietary or medical requirements.

    • Payment information: card and transaction details (processed securely; we do not store full card data).

    • Sensitive data (with your consent): health, mobility, dietary needs, or religious requirements relevant to your stay.

    • Website usage data: IP address, device details, browsing history, cookies, time spent on site, pages visited.

    • Guest contributions: photos, videos, or feedback you share with us.

4. How We Collect Your Information

We may collect data when:

  1. You visit or use our website (cookies, analytics, browsing activity).

  2. You submit an enquiry or booking request.

  3. You subscribe to our newsletters.

  4. You confirm a booking with us.

  5. You contact us by phone, email, or live chat.

  6. You provide guest feedback, photos, or travel stories.

5. Why We Collect and Use Your Data

We use your personal data for the following purposes:

  1. Communication – To respond to your enquiries, provide quotes, and share updates about your booking.

  2. Service Delivery – To process bookings, arrange accommodation, meals, transfers, and activities.

  3. Customer Care – To offer personalized services and support during your stay.

  4. Legal Obligations – To comply with laws requiring passenger or guest details (e.g., immigration, safety regulations).

  5. Website Improvement – To analyze visitor behavior, troubleshoot, and enhance user experience.

  6. Marketing (with consent) – To send newsletters, offers, or inspiration about safaris and luxury stays. You may unsubscribe anytime.

6. How We Handle Your Information

  • We do not sell or rent your information.

  • We only share data with trusted partners (e.g., airlines, guides, transport providers, activity partners) to deliver your services.

  • Data may be shared with our parent company, Idlewild Africa Travel BV, and affiliated brands.

  • In some cases, data may be transferred outside the European Economic Area (EEA). We ensure partners follow data security standards.

7. Data Security

  • We implement strong technical, physical, and administrative measures to safeguard your information.
  • Our website is protected with encryption, firewalls, and secure servers.
  • Payments are processed through trusted providers – we do not store card details.
  • Sensitive data (health, dietary, religious requirements) is only shared when necessary to deliver your booking.
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8. Data Retention

  • We keep personal information only as long as necessary for the purposes described in this policy.

  • Booking records may be retained to comply with legal, financial, or regulatory obligations.

  • You may request deletion of your data by contacting us (see Section 10).

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9. Your Rights

You have the right to:

    1. Access – Request details of the personal data we hold about you.

    2. Correct – Ask us to update or amend inaccurate information.

    3. Delete – Request removal of your personal information.

    4. Restrict – Ask us to limit the way we use your data.

    5. Withdraw Consent – Unsubscribe from newsletters or marketing at any time.

    6. Complain – File a complaint with the Dutch Data Protection Authority (Dutch DPA) if you believe your rights are being violated.

10. Contact Us

For any questions, data requests, or privacy concerns, please contact:

Sightseeing Luxury Tented Camp


P.O. Box 10395, Sokoine Road Arusha – Tanzania

Phone: +255 789 142 815

Email: info@sightseeinglodges.com

11. Updates to This Policy

This Privacy Policy may be updated periodically. Please check this page regularly to stay informed of any changes.